SATISFACTION GUARANTEE POLICY
Our guest satisfaction is so important and we want everyone of our guests to leave the salon feeling happy and highly satisfied with the service they have received. In the event of you not being satisfied with the service provided we kindly ask you to email [email protected] with a description as to why you are unhappy and outline the expectations you wished you would have received within 7 days of your initial appointment. Imagery of the initial reference image shown to your stylist and images of your hair after our service would be beneficial, though cannot always be a true representation of the service.
On some occasions an in-person assessment would be required for correct investigation. Though images are helpful for minor adjustments, they aren’t always visually accurate through photographs for more complex concerns.
Our policy for corrective appointments is for you to be booked with your initial hair stylist. We do understand this may feel uncomfortable for some people, but it is important and beneficial for you to have your hair rectified by the stylist who got to know you and your requirements from the initial consultation. Our team will always be grateful for the chance to welcome you back personally and make you happy.
If you have changed your mind and have decided you would like something different this would be a chargeable service.
If you have changed or attempted to change your hair in any way by a third party and request an appointment, this will be a chargeable service.
CANCELLATION AND LATENESS POLICY
We ask all guests who wish to cancel their appointments, please do so no later than 48 hours prior to your appointment. Cancellations outside of this time frame may result in a full charge service fee.
For guests who are running late to their appointment, we kindly ask that you try to let us know by telephone at earliest convenience. For excessively late guests, there may be instances where we will need to reschedule your appointment, arrange to a later time in the day or adapt the services booked accordingly with the time we have available.
We will always endeavour to fulfil your appointments as much as possible, but on occasion we may not be able to do so.
GUESTS WITH EXCESSIVELY LONG AND/OR THICK HAIR
For any hair types that are excessively long and/or thick, we kindly ask for you to please let us know at the initial stages of booking. This will allow us to ensure there is sufficient timings booked to be able to achieve your desired look. Please note for extra time, product and skill we do have an extra time charge and we also have an extra colour charge.
We will always suggest a complimentary consultation with our stylists if you are unsure, so we can be transparent on the pricing for you.
PATCH TESTING
Decesare Hair Salon use DAVINES hair colour products.
All new guests or guests who haven’t visited the salon in a 6 month period, will require a mandatory colour patch test at least 48 hours prior to your hair colour appointment. You do not need to make an appointment, simply pop into the salon for your patch test.
EXTRA COLOUR CHARGE
Decesare Salon use scales to measure and record the colour for your service. An allotted amount of colour is allowed for each colour service. If more colour is used above the allotted amount for the service and extra colour charge is applied to your bill. This can be the case if you have extra thick or very long hair.
AFTER COLOUR ADDITIONAL SERVICES
Please note all colour services do not come with a finishing service. If you wish to have a haircut service and/or a styling, you will need to book this service additionally.
MULTIPLE SESSION EXPECTATIONS
In many instances, multiple session appointments will be required to achieve your desired hair colour result. This is common with guests with naturally dark bases wishing to go to a lighter shade, corrective appointments after using at home box dye and hair that requires gentle lifting with minimal damage.
The integrity of your hair will always be our main priority and we will always aim to give you a realistic expectation for your personal hair journey.
NON JUDGEMENT POLICY
Decesare Hair Salon has a strict no judgment policy in all of our locations and a zero tolerance policy for discrimination of any kind. This policy is expected from our salon staff and guests to the salon.
APPOINTMENT CONFIRMATIONS AND REMINDERS
Decesare Hair salon confirmations of appointments and appointment reminders will be sent to guests via email and an SMS text where we have your email address and mobile telephone number. Our teams will kindly ask you to confirm these details when you are in salon or placing a booking to ensure you are up to date with your appointments.
Please note some emails may go to spam or junk folders so these may need to be checked. Confirmations usually come within the hour after placing a booking and booking reminders 48 hours ahead of your appointment time, giving you sufficient notice of cancelling if needed or to amend your appointment.
DEPOSITS AND CARD DETAIL INFORMATION
Guests will be required to pay a deposit for their services booked. The deposit will be used against your final bill. If appointments are cancelled within the correct time period, the deposit will be returned.
To return a deposit a small admin fee is charged. The admin fee is £5. If appointments are cancelled outside of this period some or all of the deposit will not be returned due to loss of business within a short time frame. Please look out for email communication of your appointments booked which will prompt you with enough time to cancel a booking.
INCREASE OF SERVICE PRICING
In a world which is becoming rapidly more and more challenging through rising of costs, Decesare Hair Salon as a business from time to time needs to follow suit and raise our prices to ensure the success of our salon and our work force. We always aim to remain competitive to other salons of a similar stature and will always raise prices as minimally as we can to have as little impact on our loyal and new guests as possible. We thank all our guests who continue to support our business and all it’s team who work for us. We exist for you!